Lasting change happens when clients become clear about what they value, align on a shared purpose, and enable people to capitalize on their strengths. Through collaborative partnerships, FSi helps clients develop a roadmap, effectively act on it and create the internal capability to continually generate unprecedented results. Specifically, our comprehensive range of services and training are as dynamic as our clients—suited to individual projects or entire organizations and tailored to meet the specific objectives of each engagement. Training is delivered by our team of professional and experienced instructors who are all experts in the field in which they facilitate and are on hand to provide support and guidance even when the training is completed.


Decades ago, the aviation industry faced a safety crisis. A series of preventable accidents motivated researchers in the field of Human Factors to identify the real root causes of poor safety outcomes. After analyzing dozens of incidents, experts determined that human factors such as fatigue, stress, poor communication, preventable error chains, and cultures of blame, were responsible for 70-80% of accidents. To deal with this problem, the aviation industry developed Crew Resource Management (CRM), an innovative approach to improving safety that trains team members from multiple disciplines to work together in a coordinated, safety-conscious environment. The result? CRM helped make the commercial aviation the safest form of transportation today.

Lessons for High-Risk Industries

The success of Crew Resource Management in commercial aviation has caught the attention of other high-risk industries. Drawing upon the similarities between aviation and these industries, Patrick Browne has designed a comprehensive Safety Learning System called LESSONS from the FLIGHT DECK™. This multi-disciplinary learning system addresses the real root causes of safety outcomes. LESSONS from the FLIGHT DECK™ equips clients with a full suite of services, including EPC that help prevent errors create seamless communication among team members, improve staff morale, and create more effective work processes.

Who benefits from LESSONS from the FLIGHT DECK™?

FSi helps clients successfully deploy the CRM approach to safety in a wide range of industries including: healthcare, petrochemical refining, transportation, aviation, manufacturing, logistics, and power generation. FSi consultants are Crew Resource Management experts who help clients improve safety outcomes using a unique, inter-disciplinary, inter-industry approach. FSi brings together safety best practices from a variety of industries to help clients get better results, in less time. Clients benefit from FSi’s broad and deep experience applying CRM in tough, real-world business environments.

Benefits of the LESSONS from the FLIGHT DECK™

Improved Communication. Practical communication and leadership skills training helps team members prevent misunderstandings, work more effectively, and improve team morale.

Fewer Errors. Specialized error management strategies, integrated into daily work, reduce the risk of incidents.

Better Situational Awareness. FSi’s tools for briefing and debriefing, combined with specialized skills to apply these tools to real-world situations, improve team situational awareness.

Improved Processes. Practical process improvement tools help managers redesign workflow for improved safety outcomes, cost reduction, and better cycle time.

Fewer Conflicts. High-respect communication approaches help performers deal skillfully with difficult conversations, workplace conflicts, and high-stakes situations.

Employee Retention. Studies show that work environments characterized by respect, appreciation, and professional development, create higher employee performance and retention.

A Safety Culture. When leaders embrace safety as a business imperative, and take positive action to create a safer workplace, safety becomes an integral part of how people do daily work.